Privacy Policy

Privacy Policy

Privacy Policy

Cancellation Policy · Terms & Conditions · Privacy Policy

Last updated

Last updated

4 September 2026

4 September 2026

OVERVIEW

OVERVIEW

Blanc Ceramic respects your privacy. This policy explains what personal data we collect, how we use it, who we share it with, and your rights. It applies to our website, our booking system, and our studio.

Blanc Ceramic respects your privacy. This policy explains what personal data we collect, how we use it, who we share it with, and your rights. It applies to our website, our booking system, and our studio.

  1. Data we collect

  1. Data we collect


  • Details you give us: name, email, phone number, and (where needed) postal address.

  • Booking & payment data: classes and memberships booked, attendance, and payment records. Card payments are processed by our payment providers — we do not store your full card details.

  • Account data: login and booking history if you create an account.

  • Marketing preferences: whether you've opted in to hear from us.

  • Technical data: IP address, device and browser information, and website usage, collected via cookies (see Section 7).

  • CCTV: images captured on our studio premises (see Section 6).


  • Details you give us: name, email, phone number, and (where needed) postal address.

  • Booking & payment data: classes and memberships booked, attendance, and payment records. Card payments are processed by our payment providers — we do not store your full card details.

  • Account data: login and booking history if you create an account.

  • Marketing preferences: whether you've opted in to hear from us.

  • Technical data: IP address, device and browser information, and website usage, collected via cookies (see Section 7).

  • CCTV: images captured on our studio premises (see Section 6).

  1. How we use your data, and our lawful basis

  1. How we use your data, and our lawful basis


  • To provide our services — take bookings, run classes, manage memberships, and contact you about them. (Basis: performance of a contract.)

  • To take payment and keep financial records. (Basis: contract and legal obligation.)

  • To keep the studio and people safe, including CCTV. (Basis: legitimate interests.)

  • To send marketing (news, offers, events) — only if you have opted in. (Basis: consent — you can withdraw it any time.)

  • To meet legal and tax obligations. (Basis: legal obligation.)


  • To provide our services — take bookings, run classes, manage memberships, and contact you about them. (Basis: performance of a contract.)

  • To take payment and keep financial records. (Basis: contract and legal obligation.)

  • To keep the studio and people safe, including CCTV. (Basis: legitimate interests.)

  • To send marketing (news, offers, events) — only if you have opted in. (Basis: consent — you can withdraw it any time.)

  • To meet legal and tax obligations. (Basis: legal obligation.)

  1. Who we share it with

  1. Who we share it with

We do not sell your data. We share it only with trusted service providers who process it on our behalf:

  • Framer — website hosting.

  • SimplyBook.me — booking and scheduling system.

  • Stripe — online payment processing.

  • Square — in-studio card payments (point of sale).

  • Airtable — secure storage of customer and membership records.

  • Google Workspace — our business email and internal document storage.

  • Google Analytics — website usage and performance analytics.

  • Professional advisers, and authorities where required by law.

We do not sell your data. We share it only with trusted service providers who process it on our behalf:

  • Framer — website hosting.

  • SimplyBook.me — booking and scheduling system.

  • Stripe — online payment processing.

  • Square — in-studio card payments (point of sale).

  • Airtable — secure storage of customer and membership records.

  • Google Workspace — our business email and internal document storage.

  • Google Analytics — website usage and performance analytics.

  • Professional advisers, and authorities where required by law.

  1. International transfers

  1. International transfers

Some providers process data outside the UK. Where they do, we rely on appropriate safeguards (such as UK adequacy regulations or Standard Contractual Clauses) to protect your data.

Some providers process data outside the UK. Where they do, we rely on appropriate safeguards (such as UK adequacy regulations or Standard Contractual Clauses) to protect your data.

  1. How long we keep it

  1. How long we keep it

We keep your personal data only as long as necessary for the purposes above — typically for the duration of your relationship with us and for as long afterwards as required for legal, tax, and accounting purposes (generally up to 6 years for financial records). Marketing data is kept until you opt out.

We keep your personal data only as long as necessary for the purposes above — typically for the duration of your relationship with us and for as long afterwards as required for legal, tax, and accounting purposes (generally up to 6 years for financial records). Marketing data is kept until you opt out.

  1. CCTV

  1. CCTV

We operate CCTV on our studio premises for the safety and security of members, staff, visitors, and property. Footage is held securely, accessed only where necessary (for example a safety or security incident), and retained for a limited period — normally no longer than 30 days — before deletion, unless needed for an ongoing investigation or legal claim. (Confirm your retention period and camera coverage.)

We operate CCTV on our studio premises for the safety and security of members, staff, visitors, and property. Footage is held securely, accessed only where necessary (for example a safety or security incident), and retained for a limited period — normally no longer than 30 days — before deletion, unless needed for an ongoing investigation or legal claim. (Confirm your retention period and camera coverage.)

  1. Cookies

  1. Cookies

Our website uses cookies and similar technologies to make the site work and to understand how it's used, including Google Analytics. Analytics and other non-essential cookies are only set with your consent via our cookie banner. You can change or withdraw your choice at any time, and manage cookies through your browser settings; some features may not work correctly without them.

Our website uses cookies and similar technologies to make the site work and to understand how it's used, including Google Analytics. Analytics and other non-essential cookies are only set with your consent via our cookie banner. You can change or withdraw your choice at any time, and manage cookies through your browser settings; some features may not work correctly without them.

  1. Your rights

  1. Your rights

Under UK data protection law you have the right to:

  • access the personal data we hold about you;

  • correct inaccurate data;

  • erase your data ("right to be forgotten");

  • restrict or object to our processing;

  • data portability;

  • withdraw consent to marketing at any time.

    To exercise any of these, email studio@blanceramic.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Under UK data protection law you have the right to:

  • access the personal data we hold about you;

  • correct inaccurate data;

  • erase your data ("right to be forgotten");

  • restrict or object to our processing;

  • data portability;

  • withdraw consent to marketing at any time.

    To exercise any of these, email studio@blanceramic.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

  1. Changes to this policy

  1. Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website.

We may update this policy from time to time. The latest version will always be available on our website.